The New Normal at Tajness

The Heartfelt Warmth of IHCL’s Signature Hospitality Restrengthened with an Assurance of Safety and Hygiene for the New Normal World.


With a legacy spanning 116 years, and with a portfolio of 200+ hotels spread across 12 countries, the Indian Hotels Company Limited (IHCL) is one of the largest and most renowned names in the world of hospitality.

Guided by its values of Trust, Awareness and Joy, IHCL has perfected its craft, earned a reputation and built a culture loved by its patrons. Embodied in what we call Tajness, this culture is ingrained in every associate at IHCL, and is a hallmark of excellence at its hotels.

As the world steps into the new normal, the spirit of Tajness stands reinvigorated, driven by the supreme importance  it   places   on   the   safety   and   delight   of its guests.

Tajness – A Commitment Restrengthened is a mark of assurance of IHCL’s authentic Indian hospitality, with an added comfort of safety, hygiene and physical distancing.


Keeping the well-being of IHCL’s guests and associates at heart, enhanced and exacting safety protocols have been developed in accordance with the norms laid down by World Health Organization (WHO), Food Safety and Standards Authority of India (FSSAI) and the Government of India.

IHCL has also partnered with leading organizations and experts in the domain of safety and hygiene to share best practices and to source high-grade protective equipment and disinfectants for use at its hotels.


Associates at IHCL are extensively trained on safety, hygiene and physical distancing norms to ensure guests’ well-being and delight, every time.


Layouts and movement guidelines across common  areas,  lobbies, elevators, restaurants, banquets and service areas have been altered to allow for physical distancing.


Surfaces, fittings, fixtures, furniture, equipment, stationery, vehicles, cutlery, crockery, linen and laundry are disinfected at regular intervals or upon every use.


Suites and rooms are rested after check-out, before reoccupation. Guests and associates are requested to submit health declarations before entering hotels’ premises.


IHCL associates have easy and  quick access to sanitization stations and protective equipment to keep themselves safe. Regular health checks and counseling support is also provided to ensure their physical and mental well-being.


In line with the Tata values, IHCL is honored to serve the frontline heroes #MealsToSmiles – by providing meals and   accommodation   at   its   select   hotels   across the country.

The Taj Public Service and Welfare Trust (TPSWT), in association with Tata Sons, is also serving meals to migrant workers and daily wagers in Mumbai.

With the community at heart, IHCL is humbled to be a part of nation’s fight against COVID-19 and is committed to continue its efforts with the same fervor with which  it serves its guests.


At IHCL hotels, one can witness how practising safety and hygiene is not an added effort, but a natural way of doing things.

The heartfelt joy and mindful warmth of IHCL’s signature hospitality is ready to delight its guests with a renewed spirit of Tajness – A Commitment Restrengthened.

Tajness – A Commitment Restrengthened

Mumbai, May 27, 2020: Indian Hotels Company (IHCL), South Asia’s largest hospitality company, announced that hotels under its brands Taj, Vivanta, SeleQtions and Ginger are implementing enhanced precautionary measures in preparation of hotels opening, to give greater confidence to guests once India emerges from the national lockdown. Some of these measures include thermal screening of all employees and guests, intensive hospital level sanitisation of its hotels as well as new contactless processes and social distancing measures.

Mr. Puneet Chhatwal, MD & CEO, Indian Hotels Company (IHCL), said, “For over a century, IHCL has been the pioneer and custodian of authentic Indian hospitality. Embedded in our DNA is our commitment to ensure the comfort of guests with the greatest sense of responsibility and care. The challenges we face are unprecedented, but we believe the best way for us to demonstrate our commitment is to give our guests and associates the assurance of exacting standards of safety and hygiene. We have augmented our already stringent protocols as we look forward to welcoming our guests to relive the legendary magic of Tajness restrengthened.”  

As the country gears up to reopen in various sectors in a phased manner, IHCL’s hotels have effectively implemented heightened hygiene and safety procedures for all guests, employees, partners and vendors. In preparation of resuming operations, the company has implemented multiple recommendations in its hotels and across the organization in accordance with guidelines published by the World Health Organization (WHO), Food Safety and Standards Authority of India (FSSAI) and the Government of India. IHCL has also been working in close consultation with its longstanding global partners, who are pioneers in providing smart sustainable solutions for cleanliness and hygiene for the hospitality industry.

The new experience, which begins from the moment the guest puts foot in a hotel car until alighting from one on their way back home, has been carefully thought through. Mandatory temperature checks will be conducted with all guests and associates entering the hotels. Check-in and check-out formalities will be processed digitally as far as possible in order to have minimum contact. Common and high-touch areas of hotels like cars, lobbies and elevators would witness more frequent and industrial strength disinfectants being used as part of an escalated cleanliness routine. Restaurants and banquet areas will have fewer tables and all self-serving buffets are suspended. Menus will largely be digital or single use, with greater emphasis on wellness-oriented food sections for healthier meals and greater level of immunity.

All guest facing employees like baggage handlers, valets and guest relations and back room staff, like housekeeping and engineering, have been adequately trained on social distancing norms as well as the latest precautionary hygiene and safety guidelines. In addition, all associates and vendors will also be provided with appropriate Personal Protective Equipment (PPE) and all work areas will be disinfected regularly. For more detailed guidelines on the standards for safety and hygiene from pre- arrival to check-out please see the annexure.

For us at Planet-Goa, our team is driven by that feeling of exhilaration that one gets when discovering that something ‘unique’ and ‘new’ about Goa for our ever-so-discerning readers.

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Author: Planet Goa Team
For us at Planet-Goa, our team is driven by that feeling of exhilaration that one gets when discovering that something ‘unique’ and ‘new’ about Goa for our ever-so-discerning readers.

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